FAQ
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, and UnionPay.
How can I find out whether my payment was received?
An automatic email verifying your order will be sent to you once it is complete. Please hold onto this email until your shipment arrives. If you don't see the confirmation email in your inbox, check your spam or junk folder.
How can my package be tracked?
Within 24 hours of your order being dispatched, you will receive an email with a shipment confirmation number that will let you track your product.
How much time does it take to process orders before they are shipped?
All orders are processed within 1–3 business days. Please be aware that processing does not take place on weekends or holidays.
What are the approximate delivery timelines and shipping costs?
We provide free standard shipping for all orders, with an expected delivery time of 5–8 business days.
How can I get in touch with customer service?
Our customer service team can be contacted via email at info@zencot.com or through the contact form on our website.
